CSA Interview: Curbside Pickup

This Chain Store Age article discusses Batteries Plus’ response to the COVID-19 pandemic. The company’s “essential business’ status is discussed, which allowed the retailer’s more than 720 stores to remain open across 47 states. Executives John Kollm (Director of Store Development) and Craig McNair (Chief Retail Officer) detail how the company was able to adapt its existing Buy Online, Pick Up In-Store program into a contactless curbside shopping option for customers. Both leaders also discuss how customer feedback has played a significant role in the company’s operational strategies.

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