Hiring Employees and Retaining Top Talent
One of the most important parts of owning a business is hiring a great group of people. A strong team makes customers feel welcome and helps to forge relationships that can lead to repeat business.
If you’ve ever considered owning a franchise of any kind, you should know that at Batteries Plus Bulbs, we support our franchisees by providing them with a number of valuable resources to help them hire the right people, and to retain them once they’ve brought them aboard.
Assembling Your Team
We’ve recently launched a new training resource called empowerYOU. Among its many applications, empowerYOU includes a mini-degree program designed to expand knowledge and skills for owners and employees alike.
The Leadership Series is particularly useful in aiding your hiring needs, with the two-part “Building the Bench” webinar series laying out a number of specific strategies to help you find the right employees.
The first part of this series focuses on locating talent, offering valuable advice on scouting quality employees, as well as convenient guides to help you focus on the types of skills and behaviors to look for in a potential candidate.
You’ll also find tips for a successful job interview, lists of interview best practices and a selection of sample interview questions.
Holding on to Top Talent
Finding the right employees is only part of the equation. Once you’ve hired a strong team, it’s important to invest an equal amount of effort into retaining them.
Multiple franchise-owner Miguel Perez highlighted the importance of keeping employees happy. “You can only be as good as your people allow you to be, so train them, make sure they feel needed and appreciated, and compensate them fairly.”
Mr. Perez makes good points. One of the easiest ways to make employees feel valued is by recognizing employee success. Many times, employees only receive feedback when they’ve made a mistake, but celebrating someone for reaching a sales goal, or for giving fantastic customer service can go a long way toward making an employee feel valued.
Manager visibility is also key to employee satisfaction. Franchise owner Bernie Perryman stressed the importance of simply being there, “I don’t need to micromanage, but I need to be visible and in the store with everyone so that they know I don’t work for the almighty dollar, I work for them, my team.”
This is particularly important during periods of high stress or when a store is short-handed. In situations like this, employees appreciate seeing the owner working with them, side-by-side.
One final method of holding onto employees is to ask them what it will take to keep them. This is a perfect opportunity for employees to communicate their own future career goals and give them something to work toward in the future.
At Batteries Plus Bulbs we understand the important role played by employees. That’s why we invest in our franchisees, to give them the tools and support they need to build their future success.
If you’d like to learn more about becoming a Batteries Plus Bulbs franchise owner, please explore our research pages. Plus, be sure to fill out the form below to receive your free franchise report and communicate your interest. We’ll be happy to talk with you and answer all of your questions.